DALBAR Awards Pacific Life Its Ninth Service Award
Newport Beach, CA (February 22, 2010) - Pacific Life Insurance Company's Annuities and Mutual Funds Division was named by DALBAR as a 2009 Service Award winner. This is the ninth time Pacific Life has been honored by the Boston-based financial services' market research company for outstanding customer service.
"At Pacific Life, we pride ourselves on our high level of customer service and we're honored that DALBAR has recognized and selected our company again to receive this award," says Lorene Gordon, vice president, operations, Pacific Life's Annuities & Mutual Funds division.
She continues, "Regarding customer service, we abide by The Pacific Promise: Our goal is to respond to your questions, concerns and special requests before the sun sets over the Pacific Ocean."
DALBAR's service awards are based on systematic testing of customer service over the year. The firm conducts thousands of tests to measure how financial companies respond to the service needs of their customers. Companies that exceed a variety of industry benchmarks after one year of testing earn the DALBAR Service Award.
"Earning this award fully underscores the commitment of these companies to their customers, even when faced with new and different pressures as has been the case throughout 2009," says Csilla von Csiky, managing director at DALBAR.
For more than a decade, DALBAR has conducted rigorous testing of service delivery and, each year, identifies those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry- leading service to its customers.
About Pacific Life
Offering insurance since 1868, Pacific Life provides a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Pacific Life also counts more than half of the 100 largest U.S. companies as its clients. For additional company information, including current financial strength ratings, visit the About Pacific Life section of this web site.
Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of April 2009 is compiled by Pacific Life using the 2009 FORTUNE 500® list.
Variable insurance products issued by Pacific Life Insurance Company and are available through licensed third-party broker/dealers and distributed by Pacific Select Distributors, Inc. (member FINRA), a subsidiary of Pacific Life.